Orders are typically processed within 1–3 business days. Standard U.S. delivery usually takes 7–15 business days after processing.

Once your order ships, you’ll receive tracking information by email. You can also use the Track Order link on our website to check your shipment status.

You may request a cancellation or change within 1 hour of placing your order. We’ll do our best to accommodate your request, but changes may not be possible once processing has started.

Yes. PawfectCo currently offers Free Standard Shipping on U.S. orders.

You may request a return within 30 days of delivery. Items should be unused and in their original condition when reasonably possible. For damaged, defective, or incorrect items, contact us with your order number and photos so we can help.

Email us at support@pawfectco.online. We’ll respond as soon as possible.

Please contact us at support@pawfectco.online with your order number and clear photos or video of the issue. We’ll review it and provide an appropriate resolution, which may include a replacement or refund.