Shipping policy
PawfectCo Shipping Policy
Thank you for shopping with PawfectCo. We aim to make the shipping process clear and straightforward so you know what to expect after placing your order.
Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding weekends and U.S. holidays.
Processing time is separate from transit time and begins after your order has been successfully placed and payment has been confirmed.
U.S. Shipping
PawfectCo currently offers:
Free Standard Shipping on U.S. Orders
Estimated delivery time after processing is generally:
7–15 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside our reasonable control.
Multiple Packages
Some orders may contain products fulfilled separately. As a result, items from the same order may arrive in more than one package or at different times.
You will not be charged additional shipping fees solely because an order is delivered in multiple packages.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided with your order.
Tracking information may take a short time to update after the shipment has been processed by the carrier.
You may also use the Track Order page on PawfectCo to check your shipment status.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us so we can review the shipment and assist you.
If we are unable to ship an order within the timeframe promised at the time of purchase, we will provide appropriate notice and handle any delay, cancellation, or refund in accordance with applicable law.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has shipped.
Additional costs resulting from an incorrect address provided by the customer may be the customer's responsibility where permitted by law.
Lost, Damaged, or Incorrect Deliveries
If your package appears lost, arrives damaged, or you receive an incorrect item, please contact us promptly with:
- Your order number
- A description of the issue
- Photos or video when applicable
We will review the situation and determine the appropriate resolution.
International Shipping
PawfectCo currently focuses on U.S. shipping. If international shipping becomes available for a particular destination, the available shipping options and costs will be shown at checkout.
Do not place an international order unless your destination is accepted during checkout.
Questions About Shipping
For shipping or order-related questions, contact:
Email: support@pawfectco.online
Website: www.pawfectco.online