Refund policy
PawfectCo Return & Refund Policy
At PawfectCo, we want you to be satisfied with your order. If your item arrives damaged, defective, incorrect, or there is another problem with your order, please contact us so we can review the issue and make it right.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution. In some cases, we may not require the item to be returned. If a return is required because the item is damaged, defective, or incorrect, PawfectCo will provide appropriate return instructions.
30-Day Returns
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused and in the condition in which it was received
- In its original packaging when reasonably possible
- Accompanied by proof of purchase
For change-of-mind returns, including ordering the wrong size, color, or an item that is no longer wanted, the customer is responsible for return shipping costs unless otherwise required by law.
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Order cancellations
Cancellation requests may be submitted within 1 hour of placing an order. We will make reasonable efforts to honor cancellation requests; however, cancellation cannot be guaranteed if processing or fulfillment has already begun.
Lost or delayed orders
If your order has not arrived within the estimated delivery period shown by PawfectCo, please contact us so we can investigate the shipment.
If we are unable to ship an order within the promised timeframe, we will provide notice and handle the delay, cancellation, or refund as required by applicable law. Federal rules require online sellers to have a reasonable basis for advertised shipping times and to offer appropriate cancellation/refund options when promised shipping cannot be met.
Refunds
Approved refunds are issued to the original payment method. After PawfectCo processes a refund, your bank or payment provider may require additional time to post the funds to your account.
Contact us
For return, refund, damaged-item, or order-related questions:
Email: support@pawfectco.online
Website: www.pawfectco.online