PawfectCo Privacy Policy

Last updated: August 16, 2026

PawfectCo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). PawfectCo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, payment method, transaction details, payment confirmation, and other payment-related information.
• Account information, including your username, password, preferences, settings, and other account details.
• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with PawfectCo.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including information collected from your device and through cookies and similar technologies.
• From our service providers, including companies that provide technology, payment processing, fulfillment, shipping, analytics, customer support, or other services on our behalf.
• From our partners or other third parties, as permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with PawfectCo or which Services you use, we may use personal information for the following purposes.

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to:

• Process payments and transactions.
• Fulfill and ship orders.
• Process purchases, returns, exchanges, cancellations, refunds, and other transactions.
• Maintain and manage customer accounts.
• Remember preferences and products you may be interested in.
• Send notifications related to your account or orders.
• Provide customer support.
• Facilitate product reviews and other store functionality.
• Improve and personalize your shopping experience.
• Recommend products that may be relevant to your interests or previous purchases.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as sending promotional communications by email or other permitted channels and displaying advertisements for our products or services.

Marketing may be based on products you have viewed, purchased, placed in your cart, or otherwise interacted with through the Services.

Where required by law, we will obtain appropriate consent before sending marketing communications.

Security and Fraud Prevention

We use personal information to:

• Authenticate accounts.
• Help provide a secure payment and shopping experience.
• Detect, investigate, and respond to suspected fraudulent, illegal, unsafe, or malicious activity.
• Protect PawfectCo, our customers, Shopify, service providers, and others.
• Secure the Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your password or other account access information with anyone.

Communicating With You

We use personal information to respond to questions, provide customer support, communicate about orders and transactions, and maintain our business relationship with you.

Legal Reasons

We may use personal information to:

• Comply with applicable laws and regulations.
• Respond to valid legal processes or government requests.
• Investigate or participate in litigation or other legal proceedings.
• Enforce our Terms of Service and other policies.
• Protect or defend the rights, property, safety, and interests of PawfectCo, our customers, and others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:

• Shopify and service providers, such as providers of payment processing, order fulfillment, shipping, IT services, analytics, cloud storage, fraud prevention, and customer support.
• Business and marketing partners that help us provide marketing or advertising services.
• Third parties you direct or authorize us to share information with, such as shipping providers, social media services, or account integrations.
• Affiliates or entities within our corporate group, if applicable.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
• Government authorities, law enforcement, or other parties when required by law, including in response to subpoenas, warrants, legal proceedings, or other valid legal requests.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising or similar purposes.

You may exercise applicable data-sharing opt-out rights here:

https://www.pawfectco.online/pages/data-sharing-opt-out

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, maintain, secure, and improve Shopify services and functionality.

Information you submit through PawfectCo may be transmitted to and processed by Shopify and other third parties, which may be located in countries other than the country where you live.

PawfectCo may also use Shopify features that incorporate information obtained from your interactions with our store, Shopify, and other merchants in order to protect, grow, personalize, and improve the shopping experience.

In certain circumstances, Shopify is independently responsible for processing personal information and responding to requests relating to that processing.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a website or service that is not controlled by PawfectCo, you should review that third party’s privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Information that you voluntarily post in public or semi-public areas, including social media platforms, may be visible to other users and may be used by third parties.

The presence of a third-party link on PawfectCo does not necessarily mean that we endorse or control that third party.

Children’s Data

The Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to PawfectCo, please contact us using the information provided below so that we may review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable measures designed to protect personal information.

However, no security system or method of transmission is completely secure, and we cannot guarantee absolute or perfect security.

We recommend that customers avoid sending sensitive or confidential information through insecure communication channels.

How long we retain personal information depends on several factors, including whether the information is needed to:

• Maintain an account.
• Provide the Services.
• Fulfill transactions.
• Comply with legal or regulatory obligations.
• Resolve disputes.
• Prevent fraud or abuse.
• Enforce agreements, policies, or legal rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights may not be absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Portability

You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

You may submit an applicable opt-out request here:

https://www.pawfectco.online/pages/data-sharing-opt-out

If you visit our website with a recognized Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request where required by applicable law.

You can learn more about Global Privacy Control at:

https://globalprivacycontrol.org

Other than Global Privacy Control where applicable, we may not recognize other “Do Not Track” signals sent by browsers or devices.

Managing Communication Preferences

If you receive promotional emails from PawfectCo, you may unsubscribe at any time using the unsubscribe link included in those emails.

Even if you opt out of promotional communications, we may still send non-promotional messages regarding your orders, account, transactions, customer-service requests, or other business matters.

Additional Rights for UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to applicable legal exceptions and limitations, you may have additional rights.

Objection to Processing and Restriction of Processing

You may have the right to object to or request restriction of certain processing activities.

Withdrawal of Consent

Where we rely on consent to process personal information, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

You may exercise applicable rights by contacting us using the information provided below.

For information regarding data processed directly by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising privacy rights available under applicable law.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may also designate an authorized agent to submit a privacy request on your behalf. We may require evidence that the agent is authorized to act for you and may require you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how PawfectCo processes your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal certain decisions or submit a complaint to your local data protection authority.

Residents of the European Economic Area can find information about applicable supervisory authorities at:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by law, transfers of personal information from the European Economic Area or United Kingdom will rely on recognized legal mechanisms, such as applicable Standard Contractual Clauses, adequacy decisions, or other legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, legal obligations, or other operational requirements.

When we make changes, we will post the revised Privacy Policy on our website, update the “Last updated” date, and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise privacy rights available to you, please contact us:

Email: support@pawfectco.online
Website: www.pawfectco.online

For purposes of applicable data protection laws, PawfectCo is the controller of personal information processed through the Services, except where another party, such as Shopify, acts independently as described in this Privacy Policy.